Claims
Make a claim
Tell us what happened. We will notify your insurer and manage the claim with you from start to finish.
Emergency right now? Make everyone safe first. For a flood, fire or break-in outside office hours, call the 24-hour claims helpline on your policy schedule. Then tell us, so we can take over the next working day.
Claims line 01632 960 482Before you contact us
- Make the area safe and prevent further damage if you can do so safely, for example by turning off water or boarding a broken window.
- Take photos of the damage before anything is moved or repaired.
- Keep damaged items until the insurer has agreed they can be disposed of.
- Report theft or malicious damage to the police and note the crime reference.
Notify us of a claim
Takes about three minutes. We will email you a copy and call you by the end of the next working day.